Where we shipWe deliver across India, and only within India. We do not ship internationally at this time.
Processing timeWe pack and hand your order to our carrier within 1–2 business days. Anything in glass is bubble-wrapped and marked fragile before it leaves us. You'll get a confirmation the moment it ships.
How we ship across IndiaOrders travel by rail or air, chosen by destination PIN code. Addresses outside our carrier's direct network are handed to a partner courier for the final leg — those take a little longer, and nothing extra is charged for them.
Delivery timesOnce dispatched, most orders arrive within 3–7 days. How long it takes depends on how your order travels — rail or air, decided by your PIN code — and remote PIN codes served by a partner courier take longer again. These are estimates and not guarantees: weather, strikes and carrier backlogs all happen, and none of them are in our hands.
Shipping costsShipping is free on every order. No minimum, no threshold.
Tracking your orderOur carrier is integrated directly with this store, so tracking updates come to you as your parcel moves — by SMS, email and WhatsApp. You don't need to ask us for them. If nothing has reached you within 3 business days of ordering, email serinelle.luxe@gmail.com and we'll chase it up.
DelaysOnce a parcel is with the carrier, delays caused by the carrier, by weather or by anything else outside our control are not something we can prevent. We will always help you chase a late parcel — just reach out.
If something arrives damaged, incomplete, or not at allFilm yourself opening the parcel, unedited and in one take, photograph the item and the outer packaging, and contact us within 48 hours of delivery — or of the expected delivery date if nothing arrived. We'll replace it or refund it, whichever you'd rather, at no cost to you. The video and photographs matter: they are what lets us put a claim to the carrier, and they are the difference between a quick replacement and a long argument. Full detail is in our Returns & Refunds policy.
QuestionsEmail serinelle.luxe@gmail.com or call +91 96956 39935.
Where we shipWe deliver across India, and only within India. We do not ship internationally at this time.
Processing timeWe pack and hand your order to our carrier within 1–2 business days. Anything in glass is bubble-wrapped and marked fragile before it leaves us. You'll get a confirmation the moment it ships.
How we ship across IndiaOrders travel by rail or air, chosen by destination PIN code. Addresses outside our carrier's direct network are handed to a partner courier for the final leg — those take a little longer, and nothing extra is charged for them.
Delivery timesOnce dispatched, most orders arrive within 3–7 days. How long it takes depends on how your order travels — rail or air, decided by your PIN code — and remote PIN codes served by a partner courier take longer again. These are estimates and not guarantees: weather, strikes and carrier backlogs all happen, and none of them are in our hands.
Shipping costsShipping is free on every order. No minimum, no threshold.
Tracking your orderOur carrier is integrated directly with this store, so tracking updates come to you as your parcel moves — by SMS, email and WhatsApp. You don't need to ask us for them. If nothing has reached you within 3 business days of ordering, email serinelle.luxe@gmail.com and we'll chase it up.
DelaysOnce a parcel is with the carrier, delays caused by the carrier, by weather or by anything else outside our control are not something we can prevent. We will always help you chase a late parcel — just reach out.
If something arrives damaged, incomplete, or not at allFilm yourself opening the parcel, unedited and in one take, photograph the item and the outer packaging, and contact us within 48 hours of delivery — or of the expected delivery date if nothing arrived. We'll replace it or refund it, whichever you'd rather, at no cost to you. The video and photographs matter: they are what lets us put a claim to the carrier, and they are the difference between a quick replacement and a long argument. Full detail is in our Returns & Refunds policy.
QuestionsEmail serinelle.luxe@gmail.com or call +91 96956 39935.